FAQ

From our Home page click into Collections or The Accessory Boutique where you will find an extensive range of gorgeous lingerie and beautiful accessories to browse. Once you’ve chosen your items and entered them into your shopping bag you may proceed to checkout.

We will ask you for your name, telephone number, email address, delivery address and chosen method of payment so we may process your order. Once your order has been processed, we will send you confirmation by email.

We bank with Lloyds TSB who approves your electronic payment through Protx. Protx provides robust state of the art security equipment and techniques to ensure your personal information and all transaction data is kept secure at all times.  Protx's VSP Systems is encrypted using 128-bit SSL (the highest commercially available). To find out more about Protx security please log on to www.protx.com/security.asp and our Privacy Policy

You may if you prefer to, send us a cheque, building society cheque or crossed postal order. We advise you to send money orders and postal orders via Registered Post for your own safety but we cannot accept cash. Please note that payment made in this way may take up to five working days to process.

Once you’ve placed your order and your payment has been processed you should expect to receive delivery within 2 - 10 working days unless your purchase is a special order.

It’s important to get your size right as bra styles as well as brand styles differ. Please check below for our suggestions and then check that you have ordered the correct size Perfect Fit.

Your bra cups may be too small try a bigger size, or try a different style of bra for example one that provides full bust coverage.

Your bra cups may be too big try a smaller size or try a different style of bra, such as a balconette which has less bust coverage.

Your bra band may be too big. Try fitting the hooks on the band to the highest point or if the band is still riding up your back then try moving down a bra band size.

Your bra band may be too small. Either fit the hooks on the band to the lowest point or try moving up a bra band size.

Your bra straps may be pulled too tightly, try loosening them.

Generally speaking all items of lingerie should be hand washed with care but please follow the washing instructions on the label.

In the event you wish to return an item please send it back to us in perfect condition, unworn, with tags in its original packaging within 14 working days for a full refund. Custom made lingerie is created especially for you and cannot be returned unless it is faulty. If this is the case, please return your lingerie stating the problem. We will conduct investigations and agree an appropriate course of action.

Please refer to our Returns policy in our Terms and Conditions and note that if you require a refund, the original purchaser will be notified and the refund will be returned to them.

Please feel free to either email us at info@fan2c.com or call Georgina on 08716 629 917. Collections The Accessory Boutique